Jefferson-Pilot Corporation
Filed by Jefferson-Pilot Corporation
Pursuant to Rule 425 under the Securities Act of 1933
and Deemed Filed under Rule 14a-12
of the Securities Exchange Act of 1934
Subject Company: Jefferson-Pilot Corporation
Commission File No. 1-05955
EMPLOYEE TOWN HALL MEETING
GREENBORO, NORTH CAROLINA
October 25, 2005
In connection with a proposed transaction with Lincoln National Corporation (Lincoln), a
registration statement, including a joint proxy statement/prospectus, and other materials will be
filed with the Securities and Exchange Commission (the SEC). WE URGE INVESTORS TO READ THE
REGISTRATION STATEMENT AND JOINT PROXY STATEMENT/PROSPECTUS AND THESE OTHER DOCUMENTS CAREFULLY
WHEN THEY BECOME AVAILABLE AND BEFORE MAKING ANY VOTING OR INVESTMENT DECISIONS, BECAUSE THEY WILL
CONTAIN IMPORTANT INFORMATION ABOUT THE PROPOSED TRANSACTION. Investors will be able to obtain
free copies of the registration statement and joint proxy statement/prospectus (when filed), as
well as other filings containing information about Lincoln and Jefferson-Pilot, without charge, at
the SECs website (www.sec.gov). In addition, free copies of the registration statement and joint
proxy statement/prospectus will be (when filed), and Lincolns other SEC filings are, also
available on Lincolns website (www.lfg.com). Free copies of the registration statement and joint
proxy statement/prospectus will be (when filed), and Jefferson-Pilots other SEC filings are, also
available on Jefferson-Pilots website (www.jpfinancial.com).
Lincoln, Jefferson-Pilot, their respective directors and officers and other persons may be deemed,
under SEC rules, to be participants in the solicitation of proxies in respect of the proposed
transaction. Information regarding Lincolns directors and executive officers is available in its
Annual Report on Form 10-K for the year ended December 31, 2004 and in its proxy statement filed
with the SEC on April 8, 2005, and information regarding Jefferson-Pilots directors and executive
officers is available in its Annual Report on Form 10-K for the year ended December 31, 2004 and in
its proxy statement filed with the SEC on March 24, 2005. More detailed information regarding the
identity of potential participants in the proxy solicitation and a description of their direct and
indirect interests, by security holdings or otherwise, will be contained in the registration
statement and joint proxy statement/prospectus and other relevant materials to be filed with the
SEC in connection with the proposed transaction.
CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS
Except for historical information contained in this document, statements made in this document are
forward-looking statements within the meaning of the Private Securities Litigation Reform Act of
1995 (PSLRA). A forward-looking statement is a statement that is not a historical fact and,
without limitation, includes any statement that may predict, forecast, indicate or imply future
results, performance or achievements, and may contain words like: believe, anticipate,
expect, estimate, project, will, shall and other words or phrases with similar meaning.
We claim the protection afforded by the safe harbor for forward-looking statements provided by the
PSLRA. Forward-looking statements involve risks and uncertainties that may cause actual results to
differ materially from the results contained in the forward-looking statements. Risks and
uncertainties that may cause actual results to vary materially, some of which are described within
the forward-looking statements include, among others: (1) the shareholders of Lincoln and/or
Jefferson-Pilot may not approve and adopt the merger agreement and the transactions contemplated by
the merger agreement at the special shareholder meetings; (2) we may be unable to obtain regulatory
approvals required for the merger, or required regulatory approvals may delay the merger or result
in the imposition of conditions that could have a material adverse effect on the combined company
or cause us to abandon the merger; (3) we may be unable to complete the merger or completing the
merger
may be more costly than expected because, among other reasons, conditions to the closing of the
merger may not be satisfied; (4) problems may arise with the ability to successfully integrate
Lincolns and Jefferson-Pilots businesses, which may result in the combined company not operating
as effectively and efficiently as expected; (5) the combined company may not be able to achieve the
expected synergies from the merger or it may take longer than expected to achieve those synergies;
(6) the merger may involve unexpected costs or unexpected liabilities, or the effects of purchase
accounting may be different from our expectations; (7) the credit and insurer financial strength
ratings of the combined company and its subsidiaries may be different from what the companies
expect; and (8) the combined company may be adversely affected by future legislative, regulatory,
or tax changes as well as other economic, business and/or competitive factors.
The risks included here are not exhaustive. The annual reports on Form 10-K, current reports on
Form 8-K and other documents filed by Lincoln and Jefferson-Pilot with the SEC include additional
factors that could impact our businesses and financial performance. Given these risks and
uncertainties, you should not place undue reliance on forward-looking statements as a prediction of
actual results. In addition, we disclaim any obligation to update any forward-looking statements
to reflect events or circumstances that occur after the date of this document, except as may be
required by law.
* * * * * *
Dennis Glass: So let me get started. As you know, I truly believe in this transaction and I think
it will make the combined company better for our shareholders and over the long term for all of the
employees of what I have been referring to as the new Lincoln. It is a great, great opportunity
for all of us.
We have been moving around quite a bit since the announcement, and can you believe that this
announcement occurred only 15 days ago? Seems like its been a longer time, but quite a bit of
work has been done in these past 15 days. We have had several of these meetings and I have been in
Hartford and Fort Wayne with Jon addressing employees like we are addressing you this morning, and
I can only tell you that based on this last couple of weeks, the people I have met and the
experience that Ive had is that I am more comfortable..... I was comfortable all along but Im even
more comfortable today about the ultimate success of this transaction as I have watched and I have
listened.
In the last couple of weeks I have talked to people about a book that I have read over the years
called The First 90 Days and in that book there is a chapter.... Actually, I shared it with the
steering committee, and its all about what do you do as a person to try to be effective in a new
situation. The second chapter of that book is all about listening and learning and trying to
understand each others situation and organization. I am so pleased to say that Ive seen a lot of
that go on in the last couple of weeks. I have seen a lot of people sit back and try to understand
why people in the two different organizations do things.... Not just what they do but why they do
them, as we try to look for and find the great opportunities that I know we will from the
respective practices and opportunities or activities in the two organizations. So, its really
been great. I really recommend the book. Its again, all about.... Its not a cookbook for how you
do an integration. Its a cookbook for being effective.
As I said, I am really more excited today than I have been because of what I have seen. As I have
gone from organization to organization and Ive talked to people as weve been on the move, I hear
things like yeah, they do it that way; we do it this way, and I think its going to work better if
we do it their way, and thats happened on both sides of the organizations. As I have met more of
the people at Lincoln, I think they are going to like you and we are going to like them. They have
many of the same values that we have. Of course, they are in the life and annuity business and the
asset management business. They have many of the same goals and aspirations as the Jefferson Pilot
people have, and so I am absolutely confident that this is going to work out very well from the
cultural standpoint. In that regard, we have three other guests with us this morning. Priscilla
Brown, who is in Investor Relations and Public Relations, Barbara Kowalczyk, who runs Corporate
Development, and then Craig Brown who works with Priscilla. So we welcome the three of you in
addition to Jon, and we are glad that you are here to visit with some of the people from Jefferson
Pilot.
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This is a great opportunity and its all about getting better in the businesses that we are in.
Jon and I share a common vision that we want to dominate the businesses that we are in, and we are
going to be able to do that with this bigger platform that we have.
Let me talk about a couple of pieces of that platform. I know Ive talked to you about this
before, but the scale of distribution that we will have as a combined organization is amazing.
Lincoln is in places where Jefferson Pilot had hoped to be able to get to in the next couple of
years, and we will be there already. Thats one of the big opportunities here. We talk about the
fact that there is no overlap in distribution so that from the get-go its one plus one equals two
and probably one plus one equals three as we begin to do things like cross selling. So, the great
distribution platform that we have is one of the great advantages of this combination.
Another advantage of the combination, and I know that Ive shared with you that changing the name
of Jefferson Pilot which has a rich history to the new Lincoln or the Lincoln was a difficult
decision for all of us, but it is a good decision. Jon and his team have invested $100,000,000 in
branding the Lincoln name and its much more of a household name across the United States that
Jefferson Pilot is, so thats another good thing, and in the combined organization we will be able
to support that branding investment much more effectively because we have two organizations to
contribute to it as compared to one.
There are some of other advantages to scale that are important. The businesses that we are in
today, there are reserving issues that make it more challenging to get products priced effectively,
and I can tell you that the bigger you are, the more predictable the outcome is and that
predictability is something that will have a great impact on us as we move forward. Product
development leaving products to the combination such as the Equity Index Annuity that havent been
an emphasis at Lincoln. Lincoln brings products that we havent emphasized at Jefferson Pilot. So
when you combined this tremendous combined distribution for us with the product of suites that each
organization has, it is going to add up to top line revenue and one plus one equals three. So
thats another advantage of the combination.
Investments. We will have a $75 billion general account and we also have the advantage of that
general account being managed inside of the Delaware Investment Management Company, which is a huge
and successful asset management company, another skill set that Lincoln brings to the table that we
here at Jefferson Pilot have thought about but have not been able to perform because of our scale.
So when you see some of these things that are opportunities for both organizations and how its
going to come together, this is why we think, Jon and I and our boards and other people do, that
its going to be a great combination.
Another thing I have observed in the last couple of weeks, and this is so important as we move into
the next phase, is that I hear people talking about the opportunities and the excitement around the
combination, what great things we can do as a combined organization that neither one of us as an
independent organization might have been able to do. So thats really important. The focus on
the future, the future opportunities and a little bit less about comparing. Is this an
acquisition or a merger of equals? Those things were important two weeks ago, but they are not
important today. Whats important today is we take these two combined organizations, find the best
practices and be the market dominant company that I know we will be on a combined basis. So thats
terrific in terms of the attitude of the people throughout the two organizations and its going to
be very helpful as we move forward.
Now, everybody is interested in where are we in the planning process. It is not unusual. There is
a certain amount of uncertainty associated with a transaction like this. There is a certain amount
of anxiety associated with a transaction like this, and Jon and my commitment, and I think you have
seen with Priscilla and Paul and others in the communications, that we are trying to get as much
information out into your hands as quickly as we can. Now having said that, Ill go back to how
to be effective in the first 90 days. Its a tug and pull between listening and learning about the
organization as much as it is taking quick action. So, I want to balance that properly, and Jon
wants to balance it properly. Lets make sure we understand why things are being done before we
jump into them.
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So having said that, we are committed to getting as much information out into the hands of all the
employees as quickly as we can. We started the planning during the due diligence period so we have
already started planning but that was at a high level. The first thing we did importantly was
announce the leadership team, Jon as CEO, me as COO and all of our direct reports. Thats an
important first step. We have now established a steering committee which will be responsible for
the monitoring and the coordination of the integration activities, the business unit leaders and
the functional unit leaders will have the primary responsibility, and you will begin to see over
the next several weeks more information with respect to the specific.... I apologize. This thing
keeps moving on me.
So thats enough of my preliminary remarks. Now let me introduce Jon Boscia to you. I have known
Jon for at least a decade. He and I have been at meetings over the past years where we tried to
bring these two organizations together. So this process has been going on for a little bit, and
Jon will add a little on that topic. Jon has done a lot in his ten years at Lincoln. He has made
some pretty bold moves as the CEO, selling some businesses, buying other businesses and really
repositioning the company in a very positive way to take advantage of the trends, the economic
trends and the demographic trends that we see in the markets that we are serving. He is going to
talk a little bit more about that himself but I have admired Jon from the outside for the strength
of conviction and the CEO-type decisions that he has made around strategy, both on an M&A front and
on the organic front, with a lot of investment and distribution. So, he has done a lot of good
things, and thats good.
The second thing I would like to say is, again based on what Ive seen in the past couple of weeks,
Jon is well-respected, and for good reason, by his employees and by his friends. He is an open
man, he is an honest man, and he is a man that I am sure that all of you are going to enjoy working
with in the years to come. So, with that, Jon, let me turn it over to you. Welcome again to
Greensboro. I am looking very much forward to our time together in building this great company.
Jon Boscia: Thank you, Dennis. I appreciate it. Good morning. I would like to talk about a few
things here as we get started, before we do what Dennis has indicated, which is really to move into
the Town Hall meeting portion, which is to hear whats on your minds, because that is so important
in these types of considerations, but before I do that I would just like to make some comments in a
couple of areas first, though. Dennis said some very kind things about me which I am greatly
appreciative of, and we have been asked by rating agencies and other audiences how long has this
been in the works, and I think they have been thinking along the lines of maybe it started in July,
maybe it started in August, and in fact, what we told them is you can go back to 1989 when our two
companies first started. What Dennis and my predecessors, David Stonecipher and Ian Roland from
Lincoln and then when Ian retired, David and I talked and when David retired, Dennis and I began
talking, so its been there for a long time and its been there for two reasons. One, it just
makes good sense and two, you can only talk that long with another party if you have mutual respect
for one another. The respect that I feel for Dennis as I have seen him through the years and David
as well prior to Dennis, is at the very highest level. You are fortunate at Jefferson Pilot that
you have had such outstanding leadership in the organization. Thats why you get to be more than
100 years old. So, Dennis is a good, excellent leader and he is going to be a lot of fun to be
with, as well.
Now, you dont know me so let me give you a little bit of information about myself, and Ill keep
it very succinct. One, I have found through the years that it is always best to tell the truth and
its best to tell the truth for two reasons. One is its the right thing to do, and two, its the
easy thing to do. I say that its the easy thing to do because you never have to sit back and
remember what did I say to this person or what did I say to that person? When you tell the
truth its always there and you always know what youve said about any topic or any situation.
I have been in the insurance business for a long time. Dennis talked last week about how he has
been in the insurance business for thirty years. Dennis, I think I trump you on that from this
regard. My father was a GA and since I grew up in an insurance family we all became involved in
the business as our father saw fit at the point in time to be involved with the business. My
father actually started as a debit agent, and I can remember when we were going to visit relatives
or going out to dinner or something like that, we always had about 12-15 stops along the way for
the $3.25 weekly premium and those kind of things, but my father
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saw in me an individual with math skills, so my job inside the family business was to calculate
renewal commissions and then check that against the insurance company statement. And I started
doing that, and this literally when I was in middle school. And I found out two things. One is
big insurance companies make mistakes. The second is when the insurance company makes a mistake,
the producer is the one who suffers as a result of that mistake, because we went times without the
right type of food in our house because the commission statements were in dispute. So it really
taught me early on that you need to be open with how you look at what you have done and when people
say to you there is a better way of doing something or youve made a mistake you really do need to
look at that. So, Ive been in the business in one way or another for a very long period of time.
Lets talk a little bit about Lincoln. I want you to visualize as I am describing this a house or
a building because I am going to give you a graphic that I think paints a very accurate and simple
to understand picture about what has been important at Lincoln. With a building, foundation
becomes important so at the very bottom of this building the most important foundation.... We do
share this graphic by the way in every employee or board of director presentation that we do. At
the bottom of the graphic is our work force and our belief that our work force is the foundation
that we build everything else that we do on top of. The next step of the foundation is what we
call financial and risk management. And the reason for that is unlike other institutions, our
responsibilities to our clients extend not just months or quarters or years but decades. We
realize that whenever anybody gives us money whether its in the form of a life insurance policy, a
retirement plan, an annuity or a mutual fund, its not our money. Its their money and some day
they are going to ask for that money back. And we have to make sure that we have the financial
strength and the risk management skills to give them that money back when they ask for it. So our
foundation is, first and foremost, our employee work force. Secondly, financial and risk
management.
Now imagine three pillars going up from that foundation. One of those pillars is what we call the
product pillar. We absolutely must be competitive in our product manufacturing from the design of
the product right through to the servicing and the post sell servicing of that product. The
second pillar is distribution. Dennis talked a lot about what distribution is going to be like in
the New Lincoln. In the third pillar is brand. If you have great product and great distribution
but you havent been heard of by a lot of people your ability to grow organically is going to be
more limited.
What I like to look at in those three pillars is that any one of those three pillars can enable a
company to survive. You could have a great product alone, you could have broad distribution alone
or you could have killer brand alone. If you have one of those three you will survive. But if I
go back to our foundation, great people dont want to work for a company that survives. Great
people want to work for a company that dominates and thrives out there. So to do that all three of
those pillars have to be operating in a very, very strong competitive advantage basis. Over all of
this house is a roof that some companies may call its mission, its vision, its strategic intent as
we call it, but its the glue that holds everything together. Whenever we have at Lincoln any type
of new initiative we are able to map that initiative to one of those two foundations, either people
or financial management or one of the three pillars. It helps us to keep everything in perspective
out there. So thats a little bit about Lincoln, how we try to set up what we do, the importance
of the employee, the work force out there.
What Id like to do now is just echo Dennis comments about the excitement and the enthusiasm that
we feel about this combination. I dont think there is anybody in this room that I am looking at
right now that does not want to be a part of a winning organization. The reason I know that is
that you are already part of a winning organization. This organization that we are creating by
doing this is going to be even more successful than either one of our individual organizations are
going to be. With that success comes tremendous opportunities out there that we wont even be able
to think of as we sit here today because so many new doors are going to be open to us with the
combination of the intersection of product, distribution and marketplace demographics. We know
that there are 80 million baby boomers, the oldest of which turned 59-1/2 on July 1, 2005.
Fifty-nine and a half is a magic number, a magic age for when you start being able to take monies
out without penalties from various places that you have it. But we know those 80 million baby
boomers from the time they were infants to adolescents to teenagers to young adults to middle age
adults to now pre-retirees change societies in ways that no one could imagine. Even though
everybody saw 80 million people aging we could not predict how that was going to change things. It
is my feeling
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that those same 80 million baby boomers are going to so dramatically alter retail financial
services in ways that we cant begin to imagine, but yet we know we will need broader capabilities,
deeper pockets through more capital and more flexibility that this combination is going to position
us to be one of those companies that not survives but thrives and dominates. And Im looking
forward in the years to come as Dennis said, spending a lot more time in Greensboro getting to know
a lot more of you, hopefully having a chance to meet everybody, and I mean that in a literal way,
on a one-on-one type of a basis so that I can hear whats on your mind, what ideas do you have,
what questions do you have, and with that Dennis, Id like to just open it up and lets see whats
on peoples minds. Thank you.
Dennis Glass: We can bring the house lights up maybe a little bit so we can see, too. Do we have
microphones? Lets get our first question. Lets get this started. Please identify yourself at
least by name. We also have the penny for the question, too.
Q: Good morning. Jon, Tony Liu, Field Compensation Services. Allow me to say this. Had your
father been an agent with JP he would have been paid correctly the first time.
Jon Boscia: Im glad to hear that. Im sure he would have.
Q: Setting aside the amount invested in the naming of the football field in Philadelphia for the
moment, is the amount invested in the branding of the Lincoln name significantly much more than the
amount invested in the branding of the JP name so as to preclude any consideration of combining the
two names? Quite frankly, Jon, I think the Philadelphia Eagles playing at Jefferson Lincoln
Financial Field has a nice sound to it.
Jon Boscia: Thanks for holding back. You know, the first question is always so important in
setting the tone. One of the first questions Dennis and I had last week, and Tony, was it? Im
going to come back to your question. One of the first questions we had last week was, Jon and
Dennis, both of you are CEOs who are used to making decisions in your companies. Neither one of
you have a Chief Operating Officer now. How are you going to work together with one another? So
first questions are important and thats a great question. We spend about $30 million a year on
branding at Lincoln. The stadium cost us less than $7 million. The $23 million continues to go
into other forms of branding on an annual basis. I believe Jefferson Pilots branding budget is
about $1 million a year.
Dennis Glass: $400,000.
Jon Boscia: $400,000. So if you take the stadium out of the picture you can see the difference
thats there. We sell 100% of our products broadly and we are in a lot of different product areas
and a lot of different distribution channels, but one thing that we sell or that we are consistent
across is 100% of our products are sold through financial intermediaries. One of the things that
you can test is financial intermediary awareness, which we test regularly, and we are now at the
point where 96% of all financial intermediaries across all channels know the Lincoln name. When
you sell through financial intermediaries thats an incredibly strong position to be in because you
dont get huh? or anything like that. Its a great question and thanks for offering to pay my
father well, or correctly. I didnt say well. Maybe he wasnt a good salesman. You know if you
ask a question there is a little gift that you get that youll enjoy. Its a bribe.
Q: Dennis and Jon, Bob Scheppegrell, Mass Affluent Operations. Dennis, you mentioned cross selling
with all the focus on integration and cost savings. Where does cross selling fit in the priority
and what kind of time frame do you have for being able to cross sell products?
Dennis Glass: Bob, Im glad you mentioned that. There is no doubt going to be a certain amount of
energy withdrawn from the organization as we collectively try to integrate these two fine
companies. Integration is hard work. Integration is being done by the same people primarily that
are running the operations. So we have to be absolutely careful that the energy involved in the
integration does not subtract
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away from top line growth and new initiatives underway. So for example, the mass affluent strategy
that we have embarked on just this last.... Well our first new product offering in the last 30 days.
That is a top priority. Other initiatives for top line growth are top priorities. We cannot lose
the focus in the interim period here, the integration period or over the long term on top line
growth. Otherwise, this wont be successful. So be clear. We have to spend energy on
integration but we cannot lose site of closing out this fourth quarter in a positive way of
continuing on with the initiative such as the mass affluent strategy, and Im sure Jon has other
initiatives in his organization that will continue on. So we will have to do both. We are going
to have to do both effectively and I am absolutely confident that that can happen because we have
great people in both organizations with that same objective in mind. Okay?
Q: Hi, Melissa Yetter, Annuity Marketing Communications. Id like to see if you can speak a little
about your annuity operations from a marketing and a product perspective, please.
Jon Boscia: Sure, its an excellent question. Thank you for asking. When I talked a few minutes
ago and said that these 80 million baby boomers are marching towards retirement, there is something
that we hold to be almost a universal truth, and that is with very, very few exceptions people
accumulate wealth in order to some day live off that wealth. They dont accumulate it just for the
sake of accumulating it. We also know from our surveys that we have done as well as broad market
media surveys that have been done that the things that people worry about the most have to deal
with such items as outliving their retirement savings and a host of other items that are either
mortality related or morbidity related which in a combined company affords us great opportunities
to be able to service them. But we believe that the time is right in Washington, and we have seen
this through legislative introductions for the annuity marketplace to receive some very favorable
tax advantages. The most important one that seems to be out there right now which was introduced
by two Republicans and two Democrats in the House of Representatives, one Republican and one
Democrat in the Senate, will allow for a certain portion of monies that are achieved through an
annuity itself, a lifetime annuity payout to receive tax advantage treatment, usually along the
lines of 50% of what you get in an annuity payout up to $20,000 per year. Now the reason thats
happening is the government is saying retirement needs to be a three-legged stool between Social
Security, corporate plans of some form whether they be defined benefit or defined contribution, and
personal savings. The only one that seems to be without significant change is personal savings.
There continue to be questions about what Social Security is going to look like. I believe we will
always have it. I dont know what it will always look like, and we see companies changing pension
plans a lot. The personal savings dont change other than sometimes people have more ability or
less ability to save. So government is going to, I believe, give us favorable treatment towards
annuities. Now, most of us in this room would not buy, and Im just going to be very candid, would
not buy most insurance companies annuity products. Why? Because they are a black hole where you
are being told give me all your money or a big portion of your money and in exchange for that you
will lose all control, youll lose all line of sight, you can never change your mind, and Ill give
you a piece of paper that says Ill send you some form of money once a month. Most of us, and
most of Americans, wont buy that type of product, and we know that because less than 2% of people
actually annuitize that own an annuity. At Lincoln we patented a few years ago an annuity process
thats called income for life that allows people to have line of sight, complete flexibility,
keeps their advisors involved, pull money back out when they need to, and we have answered all the
questions that are problems out there. We have been growing literally at 100% for a year. In our
first year we sold $50 million of that. In our second year we sold $100 million, two years ago we
sold $200 million, last year we sold $400 million, and most of the Street expects us to sell $1
billion of it this year. It now represents 10% of our total sales, so what we are trying to do
with the annuity operation is listen to what the marketplace is saying they need in order to
alleviate their fears and their concerns, and then use our risk management skills and our technical
product design skills to provide us a way to do that and not put the company in financial jeopardy.
And so far we have been successful beyond our fondest expectations and I think you are going to
see us just continue to do that.
Q: Good morning. My name is Tom Loughlin and Im in Customer Service. It has been indicated that
Life Operations will be in Greensboro but yet there are many parts of Life Operations scattered
throughout not only within the two companies but also with third party administrators. So when we
say Life Operations are we pulling in everything including term insurance or is that going to
remain scattered?
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Dennis Glass: Tom, this gets back to the integration process and where are we in that process.
We have identified Fort Wayne as the annuity center, Greensboro as the life center, Philadelphia as
the headquarters and have said that we will have significant operations in the other locations
including group in the Omaha location. What specific pieces of those activities that you have
identified, or for that matter, any of the activities that are necessary to run an enterprise of
this scale have not been finally decided. So, there is a steering committee thats made up of most
of the senior management of the combined organizations will make those decisions as they make the
sense in the combined organization, trying to focus on the delivery of service to our customers as
well as the cost of that delivery. So, quality service, top line growth, effective delivery... those
are some of the criteria against which we are making the decisions about specific activities and
specific locations. As soon as we can get the answers to those we will communicate them.
Jon Boscia: I would like to add onto Dennis comments there. What Dennis and I have talked about
and we have said to small employee groups and larger employee groups as well is that the folks that
are working on the integration balance the speed with correct decision making process, there is one
other factor that comes into play and that is we dont have a desire to put peoples lives in
turmoil from a relocation and a lifestyle change just for the sake of doing that. With technology
and other capabilities people can work in different places now more widespread than they were able
to do even five years ago. So we really want to be mindful of the balance between the employees
life and the company needs, but clearly where the company needs are as we go through integration
they are going to be very important. But we dont want to disrupt peoples lives just for the sake
of being able to say everything is under one roof, and thats why we will still have significant
operations in multiple locations.
Dennis Glass: There hasnt been anybody from up top. If youre thinking of something, chances are
the person in front of you or around you somewhere is as well.
Q: My name is Thais Lewis and I work in New Business, and this doesnt concern me but I wanted to
know if we were outreaching to the retirees of Jefferson Pilot, if they are aware of the changes
and how it possibly will affect them.
Dennis Glass: Thats a great question and we probably need to do a little bit more in that regard.
At this point, all the communications have been fairly public but Im not sure that we have
actually isolated retirees and have sent them anything. I think its a good idea and I will follow
up on that. Thank you for that question. The other thing that Jon and I have learned in this
process is that we have gotten some good ideas and thats one of them. Thank you very much.
Q: Nelle Gustafsson, Corporate Legal, Greensboro. As our two companies move forward in this
integration process there are going to be a lot of employees in both companies who lose their
managers from retirement or a combination of those operations. Is there going to be a committee to
evaluate the employees that are left and the kind of contribution they can make to the company
going forward?
Dennis Glass: Absolutely. And its not going to be limited geographically. If there is an
opportunity and we have the best candidate for that opportunity that is in Hartford or Greensboro
or Fort Wayne or Concord or any of the other locations, the first thing we will try to do is find
the best person. If relocation makes sense for that person, that would be great. But as we speak,
all of the team leaders on the steering committee are combining forces with our HR department and
Lincolns HR department and personnel and we are looking at not only who the best candidate is but
what development opportunities might present themselves for people as we make our selections. So,
clearly the answer to that is yes, and Im sure there will be new opportunities that emerge for all
of the employees of the combined organization. Is that responsive?
Q: Yes.
Dennis Glass: Okay, thank you.
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Q: Im Valerie McCain with Advanced Marketing Programs here in Greensboro. My question is to kind
of piggyback on what you just said, Dennis. What kind of time line are you working with to let
employees know...? Is there some kind of drop dead date, December 31 or whatever, so that people....
Maybe that wasnt the best phrase to use, but Im sure Im not the only person thats thinking
this. We are hearing that the merger, you know, if everything goes according to plan, we finalize
during the first quarter, obviously we are going to need to know whos going to be where, and I
just want to know do you have some kind of date that you are working with?
Dennis Glass: We do, Valerie. We would like to be able to make the next level of the organization
down sometime in the next three to six weeks, and so that will establish the next point of
certainty, and it will clarify a lot of the questions that we have been asked about location and
people. I say three to six weeks. Inside the steering committee we have set a date that is inside
of that but once the new organization charts, if you will, people that might be in a particular box
are developed, Jon and I are going to have to be very careful and on the same page that the
proposed organizations make sense in the context of the overall strategy. So this gets back to
what Jon and I both have been saying. We are very sensitive to the uncertainty in peoples lives
and we want to bring certainty as quickly as we can. But we dont want to make decisions that
arent good decisions for all of our employees, so sometime in the next four to six weeks we will
see the next level down. Again, maybe well beat that, and after we roll that out I think it will
become much clearer more quickly as to the next specifics. Jon, do you want to....
Jon Boscia: Two other thoughts that I would add onto that, Valerie. One of them is the process
itself that is being used and the reason why when Dennis just refers to a three to six week time
period, what we are doing is we are asking each one of the people that have been identified already
to spend a certain period of time understanding how people or who the respective organizations do
what they do, but more importantly why they do things the way they do them now, and for everyone to
come in with more of a blank tablet approach that we are just here to listen, to understand, to get
information. From that then, we are asking individuals to really take the time with that
information to design an organizational structure that is going to be the most successful
structure. When you do that you will find that at times you have positions that are positions that
exist already, but at times you may have positions that are different from those that exist that
you have to look at those from almost a fresh perspective, or from a fresh perspective. So we are
asking people to with each of those positions really identify the competencies and the skills that
are required in order to be successful in that position. Then, once the competency skills have
been identified then you can get to who are the individuals that make sense for that. It just
takes a while for that to work through the organization. We really had to do it from the top of
the organization throughout the organization. Its not one of those things you can do in parallel
at different levels or different aspects to it.
The second thing that I would say is we were asked last week in a couple of the questions when the
opportunities are identified, will people that have either perhaps lost their jobs or just like
some of the opportunities be able to be a candidate for those if they are in different cities.
Will relocation be available? And the answer is absolutely it will be. So, as we look at things
our intent is to make a lot of choices available to people and then financially from a talent
management, people management perspective we have monies anticipated inside of the overall cost
saves to still support investing back into employees to move them to jobs that make sense and
achieve their career goals.
Q: My name is Azizi Watt and I am in the Customer Service Department, and I was just wondering if
you can tell me when we can expect to find out how our benefits will be affected by this merger?
Jon Boscia: What we are doing now is going through the process of understanding all of the
benefits that we have. And first let me say that prior to the actual closing of the merger there
will be no benefit changes, so any.... Whether its medical, retiree, incentive compensation programs
that you have, bonus programs... None of those will change. What we will be looking at then in
Human Resources from both organizations are actively involved in this now is what benefit program
do we want on a going forward basis and what makes sense. I would say that our clear, clear
driving consideration for that is we want to the best employees and we know that the best employees
have choices and in order to have us still have the benefit of the best employees we need to have
compensation and benefit programs that are absolutely competitive in the marketplace.
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Q: Hi, Im Freida Helms. Im with ABGA Marketing and I was just wondering what kind of thought
process has gone into the integration of our systems. I know right now we have MyJPF and we go out
there for the different locations and the different information, and I know I used to work in new
business and I know that integration of the Concord system and the Greensboro system took some
time, and we get those things kind of settled down, and you know, where they work together and now
we are merging with another company so we have another whole system that we are trying to be
compatible again, I guess.
Dennis Glass: As we all try to get better at business we look for inspiration from different
authors. You all have heard me say that the best way to get experience is to have different jobs
in your organization, but in this instance, I am going to look outside of the business world to
Henry Thoreau who is most known of his concept of simplify, simplify, simplify, in Walden Pond
and others of his writings. So I think as we move forward although we dont have specific answers
to that question, the more simple that we can organize around our architecture and our systems the
better that we will be able to serve our customers.
Jon Boscia: When you see Chuck Cornelio and his associates, give them a lot of sympathy because
they have a tremendous task ahead of them in bringing the two companies together.
Q: Jennie Lieske, Compliance Team, New Business. Its nice to meet you, Mr. Boscia...
Jon Boscia: I go by Jon, please. Thank you.
Q: My question is a follow-up to the benefit question. When there is a decision made as to what
benefits we will have for our medical and/or dental care, do you know if there is going to be a
pre-existing clause related to that? And also in reference to our vacation, many of us are able to
carry over a week. Would that be recognized after the first of the year as well?
Jon Boscia: I think medical plans only have pre-existing waivers if it is a new employee coming
in, so I would not expect, and there is probably some attorney out here or some Human Resources
that will cringe, but I would not expect that people that are already employees moving into the new
plan are going to have any type of a pre-existing condition exclusion. I have never had that
experience in any integrations that I have done so I would not expect it. Vacation policies will
also be one of those things that as we go forward, you know we will be harmonized between the two
companies, but anything that people are owed today in the form of vacation accruals and time that
has been spent or that has been earned, I should say, I wouldnt imagine any changes to that
either. Now, Lincolns vacation policy just to give you an idea, people are able to carry over
half of their annual vacation to the next year but to a maximum of two weeks. Now when we went to
that a number of years ago what we had had was a situation where people accrued vacation through
their entire career and I mean that literally, and we had forty and fifty year employees that
earned vacation at, you know, maybe $3,000 a year back then and then were retiring on vacation for
a year and a half early at $80,000 a year. So when we harmonized that and brought it back to our
current policy we gave everybody the cash equivalent of the financial buy-out of whatever their
former vacation policy was.
Q: Robin Moore with Financial Institutional Marketing. I know that the bank channel in the grand
scheme of things is minute, however I was trying to get an idea of what the bank channel was in
Lincoln Financials world.
Jon Boscia: Its an underdeveloped channel. Its one we are really looking to Jefferson Pilot to
help us become stronger in. My own personal belief is that the bank channel has the potential to
be the largest channel that exists out there. The reason that I say that is bank customer loyalty
is stronger than either securities industry customer loyalty or the insurance industry customer
loyalty, and banks have a great way of putting their name in front of you continuously. Every time
you go to an ATM machine, every time you write a check, maybe every time you use your credit card
you see your banks name and brand there, so customer loyalty is extremely, extremely high in the
bank channel and its something that we want to continue to gain experience and penetration in and
we think that what Jefferson Pilot has been able to accomplish really is significant, and we look
forward to bringing our capabilities into those channels and being even more successful.
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Dennis Glass: Let me add to that. I understand minute in the context of the contribution that it
makes right now, the bank channel. On the life side its small and on the annuity side it is
fairly significant. And I agree with Jon that we need to focus on that channel. Its a great
channel of opportunity, and again I think on a combined basis we are going to be able to get shelf
space more easily in the financial institutions than either of us could have done individually.
So, I look for that channel to be a great opportunity for growth.
Q: My name is Lynda Donaldson. My question is concerning the Jefferson Pilot Credit Union, which I
think is a strong force here. My concern is whats going to happen with the Credit Union with the
merger going on?
Dennis Glass: Lynda, thats an area that we have not focused on specifically. I dont know that
it is something that would continue on or not, but I hear you that its an important benefit in the
Jefferson Pilot organization and it will be clearly looked at from that perspective and if it makes
sense because its important to people to continue it and we can do it effectively we will do it.
But its one of the decisions that we havent made yet and I dont want to say at this moment it
will or it wont but again it will be against the criteria of is it an important benefit for a lot
of our employees. Thank you for raising it.
Q: Hi, Im Marcia Hooker from Underwriting in Greensboro. Its kind of a two-prong question. I
understand from reading that with a merger we will be the #1 company in universal life. So I am
curious as to what product our universal life will end up being and Im also interested in hearing
what our field folks, our field partners, are saying about the merger and about the potential
product that we will end up with. Thank you.
Jon Boscia: On the product side of that, I spent time with Mark Konen this morning and among other
things talking about product. Both of our companies right now are highly successful in the
universal life area and more specifically, highly successful in universal life with secondary
guarantees. In the marketplaces that we each serve, thats an important product construct to have
out there. We know because competitive ladders are so well-publicized, we know that we each have
very solid products in that area, and I have 100% confidence that under Marks leadership where one
company has product and concepts that are beneficial relative to another product companys concepts
we are going to make sure that our products merge into being even more effective. So I am highly
confident there. We also I think have a belief that the variable universal life once the
three-year bear market that we had from 2000-2002 is behind us is going to continue to gain market
share again, life insurance as a whole, so we want to be strongly committed to the variable life
insurance products not just the fixed universal life and then lastly, term insurance is such an
important product whether its at the very highest end of estate planning in the mass affluent
market, and term insurance can be successful and requires operational skills that Jefferson Pilot
has been very strong at. So, I think as we look at products we will see products continuing to
have a very important role, and universal life in particular has the largest selling product
category in the life insurance marketplace continuing to be that. Thats why Dennis has been so
active in the reserving issues that are compounding and complicating life insurance sales right now
and its also one of the reasons why we will I think in all likelihood continue to see some
industry division between stock companies and mutual companies. They find it pretty hard frankly,
to compete with our products, so they are throwing a lot of wrinkles up. Im trying to be
politically correct since we have to work with these folks for legislation.
Dennis Glass: By the way, Jon and I have not scripted out who is going to answer what questions.
Some of them are more natural if they are specific to the organizations, but we are trying to both
have the opportunity to get you familiar with each other, so when I look at him and he looks at me,
were trying to get cues about who ought to take the question. With respect to distribution, part
of your question, distribution is concerned about product, distribution is concerned about
compensation, distribution is concerned about the delivery of the services that they need to be
successful. And so weve gotten questions about all of those things, and our answer has been that
we are going to work through the specifics of each one of them. So there are a lot of questions
coming in from the field. Based on my conversations with Wes Thompson who has run LFD, Bob Dineen
who runs LFA or May who runs our marketing distribution you all know. Based on what Ive heard
from these people, by and large in the field, its being viewed as wonderful, great and the
expectations are high. The specifics underlying that and again, the delivery of
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good quality products and services is whats going to make the difference in the long run about
what distribution thinks about this.
Jon Boscia: So were already having some of our distributors ask if they can receive production
credit for the other company sales before they close.
Dennis Glass: Warren, Ive got an agent thats going to get on the June trip, from Lincoln. I
think we have time for one or two more questions and then well wrap up.
Q: Hi, my name is Monique Morris with Quality Assurance, and with all the various technology and
systems that we have between the two companies, will there be any opportunities for cross-training.
Dennis Glass: Absolutely. Again, I hope that we can simplify the system environment. Chuck
Cornelio, who is in Texas at one of our important organizational meetings, industry meetings, is
going to be looking after this area, and again, simplify, simplify, simplify. The system and the
administrative systems, the front end systems, get us all on a common system and then train, train,
train, train so everybody can take advantage of the systems is whats in my mind.
Jon Boscia: I hope the cross-training is a minimal period of time, that we can get to where Dennis
is describing as the ultimate north star, which is a lot fewer systems than we have right now to
cross train on.
Dennis Glass: Okay. One more if there is one more. We all have to get back to work.
Q: My name is Vicki Iddings and I work for Distribution Operations. One of the things I think
Jefferson Pilot does well is build relationships with our customers through our Premier Partner
strategy, our company incentives and just our day-to-day business. I would like to hear a little
bit about how relationships are built at Lincoln.
Jon Boscia: Thats a great question, Vicki. The two things that I would comment on is first, at
Lincoln we view the distributor as our customer and we view the policyholder as a distributors
client. So our customer focus is at the distributor level. The second thing is that relationship
management is what has made Lincoln Financial Distributors the successful organization that it is
because we previously had an operating philosophy that, if I were to sum it up would be along the
lines of sell whatever you can wherever you can. And you cant have 500 best friends out there.
So a few years ago we started really focusing down to what we call what are the strategic
distribution relationships that we want to have. About twenty distribution relationships at
Lincoln account for around 87-88% of our total sales. So what we look at is how do we put our
resources, financial, technical and capital into those relationships so that as they are
successful, as they are growing, we are also gaining share in their organizations as well. Now to
help facilitate that we actually created inside of Lincoln Financial Distributors a group that is
under the umbrella of relationship management, and we have a relationship management head. Those
relationship managers work very closely with our product manufacturers so that input and product
design, servicing issues, whatever the considerations might be, are part of every decision that is
being made. And we looked at these relationship managers as a way of being able to make sure that
when a natural occurrence I am convinced will continue to happen, has the natural occurrence of
distributors saying I cant deal with eighteen clients or eighteen vendors, providers anymore, or
twelve or six, and I want to go down to one, two or three, that were always going to be one, two
or three in those areas. So relationship management is very formal, very structured and very
accountable.
Dennis Glass: Thank you so much for attending this morning. The questions have been great. I
would like to pay one more compliment to Jon before I leave. The idea of the Town Hall came
directly from Jon and Jon I think this is a great way to communicate with employees and thank you
for coming up with the idea. Its been terrific. As you have heard me say I am absolutely a
believer in this combination. I think we are going to become to the extent that we arent already
individually the dominant player in the businesses that we choose to be in. We are going to do
that. Thank you for your questions. Ive learned a little bit this morning and we are going to do
great. Jon?
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Jon Boscia: I would just like to echo Dennis comments and that weve made throughout the whole
day here which is we understand, were looking {cough} excuse me. The Eagles had a very bad game
on Sunday and Im still hoarse from it. Their coach didnt listen to me as I was screaming down
what I thought he should be doing. So, a little bit of a rough voice here. But we understand that
we are looking at a lot of people that have some level of excitement and enthusiasm but also some
level of concern, anxiety and apprehension. And the only thing that I would like to reinforce is
it is better to take the time to make correct decisions than it is to go quickly and make a fast
decision that you then regret having made. So be patient with us. Dennis and my commitment to
you is that we will tell you what we know when we know it as we know it and we will err on the side
of communicating more frequently rather than less frequently, but when all is said and done, one of
your members of your Board of Directors said to me.... It had something to do with the baseball
season, I suppose, and being in playoffs at that time, that if we think about this as a nine inning
baseball game we only want one or two innings of integration and seven to eight innings of pure
growth and market dominance. So when we are done with this tough part, this is going to be a
company that we will be in every strategic session that our competitors are having, we will be the
company that is up on the board with them saying, How do we compete with these guys? What are
they doing? Why are they so successful? Why are they accomplishing things that we only dream
about? So its going to be great, its going to be fun, and its going to be because of you. So
in advance, thank you for your support, thanks for the hospitality today and thanks for the
questions. Thank you.
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