• New data from an independent research study of 185 senior and long-term living operators highlights their teams reclaim 10+ hours weekly, cut admissions time by 75%, and report 40% faster collections.
• Respondents reported major time savings and reduced staff stress amid industry workforce pressures.

Carefeed, the operations platform for senior living and long-term care communities, today released new third party survey findings illustrating how the right technology is transforming care by shifting precious staff time away from manual processes and administrative burden, and back to what matters most: caring for residents.

Approximately 10,000 Americans turn 65 every day, but the industry built to care for them has been under serious strain. A 2024 Health Affairs study and American Health Care Association (AHCA/NCAL) survey confirm a critical staffing crisis in U.S. nursing homes, with 99% of facilities reporting reliance on overtime and nearly 70% using expensive, temporary agency staff to cover shortages. For many operators, growth is constrained by operational complexity.

The independent survey of 185 operators shows what happens when critical operational infrastructure is modernized: admissions shrink from hours to minutes, collections accelerate by 40%, and teams reclaim more than 10 hours per week per community. This capacity can be repurposed back to caring for residents.

Key findings included:

• 85% of respondents saved 10+ staff hours per week, per community, which translates into increased staff capacity and reduced administrative burden.
• 40% faster payment collections were reported, driven by online payments, autopay, and multiple payment options — reducing administrative work and improving cash flow across communities.
• 59% of leaders experienced reduced staff turnover and 61% reduced their reliance on overtime and agency staff.
• Almost 64% report meaningful daily stress reduction among staff pointing to operational relief could be directly tied to workforce stability.
• Admission packet processes are reduced to under 30 minutes from 1–2+ hours, creating faster, more accurate admission workflow.

“The data is consistent with what our customers have been telling us from the frontlines: they’re being asked to do more with less and they need tools that actually make their jobs easier. When we give time back to the people caring for residents, everything gets better, the care, the culture, and the communities themselves," said Terry Wall, founder & CEO, Carefeed. “With today's staffing challenges, the best talent wants to make a real difference, not get buried in paperwork. Carefeed is designed to be hands-free, letting the software handle the work so teams can focus on what they do best: delivering exceptional care and building meaningful connections with residents and their loved ones.”

The survey examined perceived operational impact across key performance areas including time and financial savings, admissions workflows, speed of collections, communication effectiveness, and staffing outcomes.

“In an industry that can’t afford long implementation cycles or disruptive change, communities need to see tangible operational gains quickly. The improvements our clients are experiencing are showing how our customers are gaining time, stability, and most importantly, trust,” adds Wall.

For more information regarding survey results and findings, please visit carefeed.com.

About Carefeed

Carefeed is a unified operations platform purpose-built for senior living and long-term care organizations. By bringing the day-to-day workflows essential to resident care into one shared system, Carefeed standardizes how work is organized and coordinated across departments, reducing friction in daily operations, strengthening execution and follow-through, and supporting greater financial control and predictability. Designed to work alongside EHR and HRIS systems, Carefeed gives organizations clear insight into patterns, bottlenecks, and emerging issues, enabling continuous improvement across communities.

Founded in 2020 and headquartered in Cincinnati, Carefeed is on a mission to support superior care experiences for senior living residents, families, and staff. For more information, visit carefeed.com.

Methodology Overview

The third party commissioned report reflects findings from a quantitative survey of 185 Carefeed customers across community, regional, and corporate roles, examining perceived impact on their roles and the communities they serve. Underlying sample sizes therefore vary by metric, and findings should be interpreted within the context of the specific module or experience being evaluated. Findings are descriptive and directional in nature to surface patterns across real customer experiences and to inform understanding of Carefeed’s perceived operational impact. The survey was conducted by the independent research firm, Read the Room Advisors.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260407366838/en/

“In an industry that can’t afford long implementation cycles or disruptive change, communities need to see tangible operational gains quickly," said Terry Wall, founder and CEO, Carefeed.