Nearshore CX Leader Establishes U.S. Governance Presence to Support Enterprise Growth and Operational Scale

RICHMOND, VA / ACCESS Newswire / February 24, 2026 / Altiam CX, a nearshore customer experience (CX) and managed team-extension partner, today announced the launch of its U.S. operational hub in Richmond, Virginia. This expansion represents a key milestone in the company's North American growth strategy and reinforces its commitment to delivering scalable, enterprise-ready CX solutions backed by strong operational governance.

Building on its established nearshore delivery foundation across Latin America, Altiam CX is combining U.S.-based leadership oversight with high-performance regional operations. This integrated model provides clients with the confidence of domestic governance and the efficiency of aligned nearshore execution.

The Richmond hub will serve as a strategic center for client collaboration, operational accountability, and partnership development, strengthening Altiam CX's ability to meet enterprise procurement standards, enable real-time decision-making, and scale team-extension programs with speed and discipline.

"Opening our U.S. operational center is a major milestone for Altiam CX. After evaluating several markets both domestically and internationally, we selected Richmond as our strategic launch point because of its strong talent base, business infrastructure, and long-term scalability. This is the first step in a broader national expansion, with Florida already identified as our next U.S. hub." said Ammar Amdani, CEO of Altiam CX.

Amdani added, "We're building Altiam CX to be the go-to partner for North American companies navigating growth and operational scale. Not every business is ready to make the leap directly into nearshore outsourcing. With our U.S. delivery solution, clients can start domestically, build operational confidence, and then seamlessly transition into our nearshore platform when the time is right. We bridge that gap.

Our model gives companies flexibility. They can scale within the U.S., expand nationally, and ultimately unlock the efficiency of nearshore - all under one integrated operating partner. That continuity is what sets us apart."

Altiam CX's nearshore operations, anchored in world-class facilities such as Altia Smart City in San Pedro Sula, Honduras, continue to provide bilingual talent, aligned time zones, and structured onboarding capabilities that accelerate speed-to-productivity while reducing total cost of ownership.

With the addition of its U.S. hub, Altiam CX now offers clients:

• U.S.-based leadership oversight

• Nearshore delivery excellence across the Americas

• Enterprise-grade governance and operational frameworks

• Flexible team-extension and managed service models

• Rapid deployment and scalable growth support

"Richmond strengthens our ability to deliver a more integrated operating model for enterprise clients," said Nanjappa Keletira, COO of Altiam CX. "By anchoring governance and client engagement in the U.S. while maintaining the scale and performance of our nearshore delivery engine, we create a partnership structure that is built for long-term growth, consistency, and measurable outcomes."

The expansion into Richmond is part of Altiam CX's broader North American roadmap. As demand for flexible, technology-enabled customer operations continues to accelerate, the company plans to further strengthen its U.S. footprint while deepening its nearshore capabilities across the Americas.

About Altiam CX
Altiam CX is a nearshore customer experience and operational services partner supporting organizations through customer care, technical assistance, back-office operations, and scalable team-extension solutions. By combining cultural alignment, disciplined execution, and measurable performance frameworks, Altiam CX helps businesses reduce friction, improve service quality, and focus on long-term growth.

Media Contact:
Daniela Gomez
Marketing Manager
Altiam CX
+150499929704
daniela.gomez@altiamglobal.com
www.altiamcx.com

SOURCE: Altiam CX