Residents encouraged to share comments, engage in open dialogue
Corvias encourages military housing residents to provide feedback often and in various ways. One primary method is through the Army Housing Tenant Satisfaction Survey. Following a robust survey promotion period, both by Corvias and their Army partners, this year’s survey response rate was nearly 40% higher than last year.
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By reaching residents through preferred communication channels like email, texts, phone calls, everyday interactions, and community events, the team was able to capture valuable feedback relating to topics like customer service, quality of housing and community aesthetics. Additionally, a light-hearted animal-themed email campaign kept attention to the importance of hearing from residents.
“We want to validate and understand resident feedback more deeply,” said Denise Hauck, senior vice president of property operations for Corvias Property Management. “It’s critical that we hear from our residents and we learn from their input. We hope residents will continue to take the survey so that we can use the feedback provided to continuously make improvements and updates to ensure resident satisfaction across our military housing portfolio.”
All installations worked diligently to meet the Army’s minimum response goal. Of note, Aberdeen Proving Grounds and Randolph Pointe at Fort Liberty achieved 54.3% and 44.1% response rates, respectively. Several additional installations increased their response rates by 60% or more this year.
Additional Sources of Feedback
Beyond the Army Housing Tenant Satisfaction Survey, Corvias seeks resident feedback in multiple ways including the SatisFacts Survey and interactions with property management team members. Opportunities for 1:1 conversation include resident events and Army leadership town halls.
The SatisFacts survey gauges resident satisfaction. This year, Corvias received national honors from SatisFacts for its military property management services.
Through a continuous loop of resident communication and customer service, Corvias is committed to providing its residents with the best possible living experience.
Find out more about Corvias’ military property management services at corviaspm.com.
About Corvias
Corvias partners with the Department of Defense and higher education institutions to solve infrastructure and energy resiliency challenges and to create long-term, sustainable value through our unique Solutions Through Partnerships® approach. Corvias partnerships enhance the well-being in our communities, including at the largest renewable energy project in Kansas and at resiliency projects nationwide. Our more than 72,000 residents consistently highly rank the courtesy and professionalism of our maintenance and leasing personnel. To learn more, please visit: www.corvias.com.
About Corvias Property Management
Corvias Property Management applies its resident-first approach to provide housing operations, maintenance and service support for university and military communities to create safe, high-quality places to live, learn, work and interact. Across 10 U.S. states, Corvias Property Management maintains 42,000 residential units, totaling approximately 50 million square feet of real estate, including at seven military installations and 15 universities.
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Contacts
Communications@Corvias.com
(401) 541-3375
