AM Best will participate on a panel during the 30^th annual ICMIF Americas Conference, to be held Aug. 27-29, 2025, at the Costa Rica Marriott Hotel Hacienda Belen in San José, Costa Rica.

Carlos De la Torre, managing director of operations of AM Best’s Mexico-based subsidiary, will join the panel, “What do policyholders want, and what are the key obstacles to aligning insurance offerings with their demands?” The panel discussion will cover topics that include the identification of policyholders' needs and expectations, how to match needs to outcomes and how to consider obstacles to offering products that meet policyholders' expectations. The session is scheduled for Thursday, Aug. 28, 2025, at 9:30 a.m. CDT. Panel participants also include Amilcar Cordoba, CEO, Seguros Fedpa, Panama; Saúl Ordoñez González, policyholder advocacy center (CDA), Costa Rica; and Daysi Rosales, CEO, Seguros Futuro, El Salvador. De la Torre joined AM Best in 2018 and has more than two decades of experience in the insurance and reinsurance industries.

This year’s conference is themed as “Rooted Resilience,” and will consider the ways ICMIF’s members demonstrate the capacity to endure, withstand and adapt to ever-changing conditions. To learn more about the event, please visit the official event page.

ICMIF Americas is the regional association of the International Cooperative and Mutual Insurance Federation. Founded in 1979 by ICMIF with 11 member organizations in three countries, ICMIF Americas currently represents 74 member organizations in 19 countries throughout North, Central and South America and the Caribbean.

AM Best is a global credit rating agency, news publisher and data analytics provider specializing in the insurance industry. Headquartered in the United States, the company does business in over 100 countries with regional offices in London, Amsterdam, Dubai, Hong Kong, Singapore and Mexico City. For more information, visit www.ambest.com.

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