Good Connection: Wireless Router Satisfaction Increases, J.D. Power Finds

Asus Ranks Highest in Customer Satisfaction for Second Consecutive Year

Overall customer satisfaction with wireless routers increases to 852 (on a 1,000-point scale) from 844 in 2021, according to the J.D. Power 2022 Wireless Router Satisfaction Report,^SM released today. Ease of restoring internet connection and variety of features are key drivers in the year-over-year increase.

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J.D. Power 2022 Wireless Router Satisfaction Report (Graphic: Business Wire)

The 10 factors measured in the 2022 report include (in order of importance): Wi-Fi range; reliability; speed of upload/download; restore connection easily; security capabilities; price; ease of set-up; variety of features; intuitive user interface; and customer service.

Study Ranking

Asus ranks highest among wireless routers for a second consecutive year with a score of 883. TP-Link (875) ranks second and Netgear (854) ranks third.

The 2022 Wireless Router Satisfaction Report, now in its sixth year, is based on responses from 1,059 current owners of wireless routers who purchased their device during the 12-month period prior to report fielding in August-September 2022.

For more information about the U.S. Wireless Router Satisfaction Report, visit

https://www.jdpower.com/business/technology-media-telecom/us-wireless-router-satisfaction-report.

See the online press release at http://www.jdpower.com/pr-id/2022158.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

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