InvoiceCloud Delivers 123% Increase in Online Payments for The City of Wylie, Texas

The City of Wylie, Texas has seen a 123% increase in electronic payment adoption within the first 11 months of implementing InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services.

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In order to keep up with a population that has grown 230% since 2000, the City of Wylie needed a flexible payment solution that streamlined processes for both customers and employees. The city began using InvoiceCloud in August 2021 to offer more than 60,000 customers the ability to pay their water bills via text, phone, and digital wallet, in addition to traditional online payment methods. Customers also gained the ability to set up AutoPay, schedule payments, and enroll in paperless billing to manage their bills completely online.

InvoiceCloud’s easy-to-use payment portal removed barriers to self-service for the City of Wylie, driving a significant 77% increase in AutoPay enrollment since the City first became an InvoiceCloud customer. Within the first six months of implementing InvoiceCloud, the City of Wylie saw a 13% decrease in service shut-offs and an 18% decrease in mailed-in checks. The City attributes AutoPay adoption to a considerable decrease in late payments from customers, which prevents service shut-offs across the City, allowing City employees to spend more time focusing on projects that drive further value for the residents of Wylie.

“We needed a customer-friendly solution that would easily integrate with our customer engagement portal,” said City of Wylie AMI Analyst Emily Chaney. “InvoiceCloud delivered exactly that with convenient payment options that made paying easy, while saving time and reducing stress for our busy staff.”

To learn more about the City of Wylie’s InvoiceCloud implementation, read about their experience here.

About the City of Wylie:

The City of Wylie is located in Texas, and its Utility Billing department processes the bills and payments for more than 60,000 residents and their water needs.

About InvoiceCloud:

InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 2,700 clients across the US and over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com.

About EngageSmart:

EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. Headquartered in Braintree, Massachusetts, EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. As of June 30, 2022, EngageSmart serves 89,000 customers in the SMB Solutions segment and more than 3,200 customers in the Enterprise Solutions segment across five core verticals: Health & Wellness, Government, Utilities, Financial Services, and Giving. For more information, visit https://engagesmart.com and follow us on LinkedIn.

Forward-Looking Statements

Certain statements about EngageSmart’s business in this release are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and are based on current expectations and assumptions that are subject to risks and uncertainties. All statements contained in this news release that do not relate to matters of historical fact should be considered forward-looking statements, and are generally identified by words such as “expect,” “intend,” “anticipate,” “estimate,” “believe,” “future,” “could,” “should,” “plan,” “aim,” and other similar expressions. These forward-looking statements include, but are not limited to, statements regarding the anticipated benefits and use of the InvoiceCloud platform and other statements that are not historical facts. These forward-looking statements are neither promises nor guarantees, but involve risks and uncertainties that may cause actual results and events to differ materially from those contained in the forward-looking statements. Actual results and events could differ materially from those anticipated in these forward-looking statements for many reasons, including, but not limited to, the following: our inability to sustain our rapid growth; failure to manage our infrastructure to support our future growth; our risk management efforts not being effective to prevent fraudulent activities; inability to introduce new features or services successfully or to enhance our solutions; inability to achieve or sustain profitability; failure to adapt and respond effectively to rapidly changing technology, evolving industry standards and regulations and changing business needs, requirements or preferences; real or perceived errors, failures or bugs in our solutions; intense competition; lack of success in establishing, growing or maintaining strategic partnerships; COVID-19 pandemic and its impact on our employees, customers, partners, clients and other key stakeholders; legal and regulatory risks; and technology and intellectual property-related risks, among others. Other important risk factors that could affect the outcome of the events set forth in these statements and that could affect EngageSmart’s operating results and financial condition are discussed in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021 and our Form 10-Q for the quarter ended June 30, 2022, as updated by our future filings with the Securities and Exchange Commission. Such statements are based on EngageSmart’s beliefs and assumptions and on information currently available to EngageSmart. EngageSmart disclaims any obligation to publicly update or revise any such forward-looking statements as a result of developments occurring after the date of this document except as required by law.

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