Consistent training and robust standards put teams on path to excellence
Earlier this year, Corvias delivered an updated comprehensive quality assurance program to enhance living conditions and improve resident satisfaction within its military housing portfolio. In collaboration with the Army, the program aims to deliver more robust quality assurance and quality control (QA/QC) of day-to-day operations.
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Maintenance team members participate in ongoing training to be able to deliver the best possible resident experience to military families.
“The program is well underway and proving successful. Since implementation, work order performance and resident satisfaction have improved across the portfolio and teams are better equipped to proactively address issues that need attention,” said Melissa Bryson, regional vice president of compliance and quality control.
This is partly attributed to the simultaneous internal rollout of Interplay Learning, a training platform offering immersive skilled trades training options. Company-wide, over 600 team members have participated in training courses offered by Interplay Learning. Nearly 300 maintenance team members serving Corvias’ military housing communities alone have completed maintenance training through the platform, including heating, ventilation, and air conditioning training, and in-person trade-specific maintenance courses. Separately, all maintenance employees have also participated in over 15 standard operating procedure training courses.
With additional training options planned for the future, the outlook is positive. One maintenance technician from Fort Riley mentioned, “The training keeps us up to date on policy changes and expectations.”
Corvias remains focused on the core principles of the QA/QC program which include continuously improving upon strong maintenance standards; conducting multi-level inspections and audits; active resident communication; and data analysis. The next phase of the QA/QC program includes evaluating how artificial intelligence (AI), machine learning and large language models can be leveraged to further benefit the program.
About Corvias
Corvias partners with the Department of Defense and higher education institutions to solve infrastructure and energy resiliency challenges and to create long-term, sustainable value through our unique Solutions Through Partnerships® approach. Corvias partnerships enhance the well-being in our communities, including at the largest renewable energy project in Kansas and at resiliency projects nationwide. Our more than 72,000 residents consistently highly rank the courtesy and professionalism of our maintenance and leasing personnel. To learn more, please visit: www.corvias.com.
About Corvias Property Management
Corvias Property Management applies its resident-first approach to provide housing operations, maintenance and service support for university and military communities to create safe, high-quality places to live, learn, work and interact. Across 10 U.S. states, Corvias Property Management maintains 42,000 residential units, totaling approximately 50 million square feet of real estate, including at seven military installations and 15 universities.
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Contacts
Communications@Corvias.com
(401) 228-2834
