The episode explores how Datatel’s CryptoIVR™ can integrate directly with the Guidewire billing platform, enabling insurers to deploy phone-payment solutions rapidly, securely, and with minimal manual intervention.

(PRUnderground) January 13th, 2026

Businesses – especially insurers – face mounting pressure to streamline payment workflows, improve security, and reduce their PCI compliance burden across phone transactions. Automated Interactive Voice Response (IVR) payment solutions now stand at the intersection of operational efficiency and regulatory protection. Datatel Communications Inc., a leader in IVR Payments and Secure Payment Technologies, presents a new podcast episode: “How Datatel CryptoIVR Payments Connects with Guidewire for a Seamless and Quick IVR Payments Implementation for Insurance Companies”.

As insurers face pressures from regulatory scrutiny, rising cyber-risk, and increasing customer expectations, integrating payment automation into core billing platforms is becoming a strategic necessity. The podcast outlines how Datatel’s CryptoIVR and Guidewire together equip insurers with a resilient payment process that supports business growth while reducing cost and exposure.

The episode explores how Datatel’s CryptoIVR can integrate directly with the Guidewire billing platform, enabling insurers to deploy phone-payment solutions rapidly, securely, and with minimal manual intervention. This combination is designed to deliver immediate business value in the form of: reduced payment processing costs, lower PCI compliance exposure, and improved customer satisfaction.

Key advantages featured in the podcast include: 

• Rapid deployment: The integration between CryptoIVR and Guidewire is architected for quick implementation allowing insurers to go live in weeks rather than months.

• Enhanced customer experience: By enabling self-service IVR or agent-assist models that remove live agents from handling card data, organizations can increase convenience while reducing risk.

• Streamlined compliance: Automating phone payments and leveraging the Guidewire platform reduces exposure to cardholder data and simplifies the process of meeting PCI DSS requirements.

• Scalable operations: Whether an insurer is processing a modest volume or tens of thousands of payments, the combined solution grows with the business.

“Insurance companies need a payment solution that aligns with their billing ecosystem, enforces data security, and scales efficiently,” said Barnard Crespi, Datatel’s Co-CEO. “With CryptoIVR integrated into Guidewire, we’re delivering just that enabling full phone-payment automation with speed, security and PCI compliance.”

The full episode, How Datatel CryptoIVR Payments Connects with Guidewire for a Seamless and Quick IVR Payments Implementation for Insurance Companies, is now available here: https://www.datatel-systems.com/article/how-datatel-ivr-payments-connects-with-guidewire/ 

About Datatel Communications Inc

Working For Your Success!

At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.

Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.

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Original Press Release.