Crexendo Announces Fourth Quarter and Year Ended December 31, 2021 Results

PHOENIX, AZ / ACCESSWIRE / March 21, 2022 / Crexendo, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Our solutions currently support over two million end users globally and was recently recognized as the fastest growing UCaaS platform in the United States. Today, the Company reported financial results for the fourth quarter and full year ended December 31, 2021.

Fourth Quarter and Year End Financial highlights:

• Q4 Revenue increased 108% to $9.0 million
• 2021 Total revenue increased 71% year-over-year to $28.1 million.
• Q4 Non-GAAP net income of $592,000 and GAAP net loss of $(602,000).
• 2021 Non-GAAP net income of $1.7 million and GAAP net loss of $(2.4 million).

Financial Results for the Fourth Quarter of 2021

Consolidated total revenue for the fourth quarter of 2021 increased 108% to $9 million compared to $4.3 million for the fourth quarter of 2020.

Consolidated service revenue for the fourth quarter of 2021 increased 14% to $4.3 million compared to $3.8 million for the fourth quarter of 2020.

Consolidated software solutions revenue for the fourth quarter of 2021 of $3.9 million compared to $0 for the fourth quarter of 2020.

Consolidated product revenue for the fourth quarter of 2021 increased 55% to $815,000 compared to $526,000 for the fourth quarter of 2020.

Consolidated operating expenses for the fourth quarter of 2021 increased 133% to $9.8 million compared to $4.2 million for the fourth quarter of 2020. Acquisitions contributed $4.6 million of the additional operating expenses.

The Company reported net loss of $(602,000) for the fourth quarter of 2021, or $(0.03) loss per basic and diluted common share, compared to $7,161,000 of net income, or $0.40 per basic common share and $0.37 per diluted common share for the fourth quarter of 2020 due to the release of our valuation allowance.

Non-GAAP net income of $592,000 for the fourth quarter of 2021, or $0.03 per basic common share and $0.02 per diluted common share, compared to non-GAAP net income of $7,430,000 or $0.42 per basic common share and $0.39 per diluted common share for the fourth quarter of 2020 due to the release of our valuation allowance.

EBITDA for the fourth quarter of 2021 decreased to a $(102,000) loss, compared to $185,000 for the fourth quarter of 2020. Adjusted EBITDA for the fourth quarter of 2021 increased to $474,000, compared to $431,000 for the fourth quarter of 2020.

Financial Results for the Year ended December 31, 2021

Consolidated total revenue for the year ended December 31, 2021 increased 71% to $28.1 million compared to $16.3 million for the year ended December 31, 2020.

Consolidated service revenue for the year ended December 31, 2021 increased 18% to $17.1 million compared to $14.5 million for the year ended December 31, 2020.

Consolidated software solutions revenue for the year ended December 31, 2021 of $8.7 million compared to $0 for the year ended December 31, 2020. Software solutions revenue represents revenue from the NetSapiens business combination from the acquisition date of June 1, 2021.

Consolidated product revenue for the year ended December 31, 2021 increased 26% to $2.3 million compared to $1.8 million for the year ended December 31, 2020.

Consolidated operating expenses for the Year ended December 31, 2021 increased 101% to $30.9 million compared to $15.4 million for the year ended December 31, 2020. Acquisitions contributed $11.2 million of the additional operating expenses. Additionally, during the year ended December 31, 2021, we incurred $1.0 million of acquisition related general and administrative expenses.

The Company reported a net loss of $(2.4) million for the year ended December 31, 2021, or a $(0.12) loss per basic and diluted common share, compared to $7.9 million net income, or $0.50 per basic common share and $0.46 per diluted common share for the year ended December 31, 2020.

Non-GAAP net income of $1.7 million for the year ended December 31, 2021, or $0.09 per basic common share and $0.07 per diluted common share, compared to a non-GAAP net income of $8.7 million or $0.55 per basic common share and $0.50 per diluted common share for the year ended December 31, 2020.

EBITDA for the Year ended December 31, 2021 decreased to a $(1.2) million loss, compared to $1.2 million in earnings for the year ended December 31, 2020. Adjusted EBITDA for the year ended December 31, 2021 decreased to $1.6 million, compared to $1.9 million for the year ended December 31, 2020.

Total cash, cash equivalents, and restricted cash at December 31, 2021 was $7.5 million compared to $17.7 million at December 31, 2020.

Cash used for operating activities for the Year ended December 31, 2021 of $(1.0) million compared to $647,000 provided by operating activities for the year ended December 31, 2020. Cash used for investing activities for the year ended December 31, 2021 of $(9.9) million compared to $(921,000) used for the year ended December 31, 2020. Cash provided by financing activities for the year ended December 31, 2021 of $650,000 compared to $13.7 million for the year ended December 31, 2020.

Steven G. Mihaylo, Chief Executive Officer commented, "The results we announced today were excellent. Our ability to execute on our plan and grow the business is due to the hard work and commitment of our entire team. Our employees come to work every day with a passion for their jobs and to provide the best service and benefits to our customers and our shareholders. The fourth quarter and year end results support my confidence in our ability to execute on our long-term strategic plan. We have met every milestone that I have committed to including now doing a superb job of consolidating operations. Our entire team has worked tirelessly to make operational and structural improvements and the combined post-merger operation is going to provide substantial benefits to our customers and shareholders. One such example, of many, is the Crexendo VIP™ platform powered by the award winning NetSapiens technology which is the top in the business that provides what I am convinced are the best benefits in the industry as well as the best support package offered which includes our 100% uptime guarantee. VIP™ shows that our combined operations are capable of having the dual benefit of reducing our expenses while allowing us to improve service to both the telecom and software solutions customers. This type of collaboration is only the beginning, and I am convinced the merger will continue to provide substantial customer and shareholder benefits."

Mihaylo added, "I am very excited with our results, consolidated total revenue for the fourth quarter increasing 108% is a major milestone, I am also highly impressed that 2021 total revenue increased 71% year-over-year to $28.1 million. This is a very exciting metric, and I am convinced that this is only the beginning. With that said we are diligently working on improving margins by increasing efficiencies, targeting expenses and implementing price increases. I fully believe that we will continue to grow the business both organically as well as through additional accretive acquisitions. My expectation of growing the business by 40% to 50% has not changed. I have never been more excited about the future for Crexendo, our customers, our employees, and our shareholders."

Doug Gaylor, President, and Chief Operating Officer, stated, "I agree with Steve that our results of the combined organization have been great. I am particularly gratified that we have met all the milestones we had committed to including integrating last year's major acquisition of NetSapiens. We are operating as one team with one commitment to our customers, employees, and shareholders. While I am pleased with our progress, I know we have much more that we can and will accomplish. The results were exciting, but we are not resting on our laurels, we have recently announced partnerships with multiple Master Agents as well as our recently announced partnership with Mavenir. We will continue to work on these types of relationships which I believe will help fuel our future growth. We will also work on aggressively growing the business organically and inorganically. I couldn't be more excited about our opportunity for continued growth and success in the future."

Conference Call

The Company is hosting a conference call today, March 21, 2022, at 4:30 PM EDT. The dial-in number for domestic participants is 877-545-0320 and 973-528-0002 for international participants. Please dial in five minutes prior to the beginning of the call at 4:30 PM EDT and reference Crexendo earnings call. A replay of the call will be available until March 28, 2022, by dialing toll-free at 877-481-4010 or 919-882-2331 for international callers. The replay passcode is 44837.

About Crexendo

Crexendo, Inc. is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, video conferencing and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Our solutions currently support over two million end users globally and was recently recognized as the fastest growing UCaaS platform in the United States.

Safe Harbor Statement

This press release contains forward-looking statements. The Private Securities Litigation Reform Act of 1995 provides a "safe harbor" for such forward-looking statements. The words "believe," "expect," "anticipate," "estimate," "will" and other similar statements of expectation identify forward-looking statements. Specific forward-looking statements in this press release include information about Crexendo (i) ability to execute on its plan and grow the business; (ii) growth being due to the hard work and commitment to the entire team with employees coming to work every day with a passion for their jobs and to provide the best service and benefits to our customers and shareholders; (iii) fourth quarter and year end results supporting the confidence in the ability to execute on its long-term strategic plan; (iv) meeting every milestone that it has committed to including now doing a superb job of consolidating operations; (v) entire team having worked tirelessly to make operational and structural improvements with the combined post-merger operation providing substantial benefits to shareholders; (vi) Crexendo VIP™ platform providing benefits to shareholders and having the best benefits in the industry as well as the best package; (vii) VIP™ showing what our combined operations are capable of and having the dual benefit of reducing expenses while allowing improved service to both the telecom and software solutions customers; (viii) believing that type of collaboration is only the beginning and being convinced the merger will continue to provide substantial customer and shareholder benefits; (ix) being very excited with results and being convinced that this is only the beginning; (x) diligently working on improving margins by increasing efficiencies, targeting expenses and price increases; (xi) believing that the business will continue to grow both organically as well as through additional accretive acquisitions; (xii) expectation of growing the business by 40% to 50% and never having been more excited about the future for Crexendo, its customers, its employees, and its shareholders; (xiii) being gratified that it has met all the milestones committed to including integrating last year's major acquisition and operating as one team with one commitment to r customers, employees, and shareholders; (xiv) believing that the current progress it is only the beginning with resting on its laurels; (xiv) continue to work on further announce relationships which will help fuel future growth and (xv) working on aggressively growing the business and being very excited about its future.

For a more detailed discussion of risk factors that may affect Crexendo's operations and results, please refer to the company's Form 10-K for the year ended December 31, 2021, and quarterly Form 10-Qs as filed with the SEC. These forward-looking statements speak only as of the date on which such statements are made, and the company undertakes no obligation to update such forward-looking statements, except as required by law.

Contact

Crexendo, Inc.
Doug Gaylor
President and Chief Operating Officer
602-732-7990
dgaylor@crexendo.com

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Use of Non-GAAP Financial Measures

To evaluate our business, we consider and use non-generally accepted accounting principles ("Non-GAAP") net income and Adjusted EBITDA as a supplemental measure of operating performance. These measures include the same adjustments that management takes into account when it reviews and assesses operating performance on a period-to-period basis. We consider Non-GAAP net income to be an important indicator of overall business performance because it allows us to evaluate results without the effects of share-based compensation, acquisition related expenses, changes in fair value of contingent consideration and amortization of intangibles. We define EBITDA as U.S. GAAP net income/(loss) before interest income, interest expense, other income and expense, provision for income taxes, and depreciation and amortization. We believe EBITDA provides a useful metric to investors to compare us with other companies within our industry and across industries. We define Adjusted EBITDA as EBITDA adjusted for acquisition related expenses, changes in fair value of contingent consideration and share-based compensation. We use Adjusted EBITDA as a supplemental measure to review and assess operating performance. We also believe use of Adjusted EBITDA facilitates investors' use of operating performance comparisons from period to period, as well as across companies.

In our March 21, 2022, earnings press release, as furnished on Form 8-K, we included Non-GAAP net income, EBITDA and Adjusted EBITDA. The terms Non-GAAP net income, EBITDA, and Adjusted EBITDA are not defined under U.S. GAAP, and are not measures of operating income, operating performance or liquidity presented in analytical tools, and when assessing our operating performance, Non-GAAP net income, EBITDA, and Adjusted EBITDA should not be considered in isolation, or as a substitute for net income/(loss) or other consolidated income statement data prepared in accordance with U.S. GAAP. Some of these limitations include, but are not limited to:

• EBITDA and Adjusted EBITDA do not reflect our cash expenditures or future requirements for capital expenditures or contractual commitments;
• they do not reflect changes in, or cash requirements for, our working capital needs;
• they do not reflect the interest expense, or the cash requirements necessary to service interest or principal payments, on our debt that we may incur;
• they do not reflect income taxes or the cash requirements for any tax payments;
• although depreciation and amortization are non-cash charges, the assets being depreciated and amortized will be replaced sometime in the future, and EBITDA and Adjusted EBITDA do not reflect any cash requirements for such replacements;
• while share-based compensation is a component of operating expense, the impact on our financial statements compared to other companies can vary significantly due to such factors as the assumed life of the options and the assumed volatility of our common stock; and
• other companies may calculate EBITDA and Adjusted EBITDA differently than we do, limiting their usefulness as comparative measures.

We compensate for these limitations by relying primarily on our U.S. GAAP results and using Non-GAAP net income, EBITDA, and Adjusted EBITDA only as supplemental support for management's analysis of business performance. Non-GAAP net income, EBITDA and Adjusted EBITDA are calculated as follows for the periods presented.

Reconciliation of Non-GAAP Financial Measures

In accordance with the requirements of Regulation G issued by the SEC, we are presenting the most directly comparable U.S. GAAP financial measures and reconciling the unaudited Non-GAAP financial metrics to the comparable U.S. GAAP measures.

Reconciliation of U.S. GAAP Net Income to Non-GAAP Net Income
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Reconciliation of U.S. GAAP Net Income to EBITDA to Adjusted EBITDA
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SOURCE: Crexendo, Inc.