The collaboration will enhance existing accounting clearance and fraud protection capabilities

Customers Bancorp, Inc. (NYSE: CUBI) announced today that the organization has joined the Qualia Bank Partner Network. Combining Customers Bank’s existing title and escrow services with Qualia's leading AI-powered digital real estate closing platform will create a seamless onboarding and transaction experience for settlement service providers nationwide.

Today, title and escrow companies using Customers Bank’s and Qualia’s platforms will benefit from services and integrations that include streamlined onboarding and set-up, automated clearing of account items, positive pay file delivery, and daily clearing. Future enhancements will include full integration with Qualia Shield, a best-in-class wire fraud prevention solution built for title and escrow professionals. This integration will allow customers to originate wires from Qualia software and receive incoming wires directly in their software environment, improving efficiency, reducing errors, and incorporating fraud prevention directly into workflows.

“Title and escrow companies are under increasing pressure to move faster while maintaining the highest standards of accuracy and security,” said Brett Shulick, Executive Vice President, Managing Director of Title Solutions, Customers Bank. “By joining the Qualia Bank Partner Network, we’re helping clients streamline workflows, reduce manual touchpoints, and improve the speed and reliability of critical accounting and payment processes. The result is a more efficient operation and a better overall experience for the customers they serve.”

The Qualia Bank Partner Network includes a shortlist of the nation’s top-tier escrow banking institutions. In an industry where transactions involve the movement of large sums of money within tightly defined closing timelines, the enhanced capabilities created from this collaboration will help reduce friction and support more efficient and reliable processes. Additionally, customers earn credits that can be used to cover bank fees and other technology costs that would otherwise not be available.

“Our collaboration with Qualia is just one example of how we’re continuously investing in smart digital solutions that enhance security, scalability and ease of use, especially for specialized industries like title and escrow,” said Sam Sidhu, President and CEO of Customers Bank. “Customers Bank and Qualia are a natural fit – our tech-forward banking model complements Qualia’s innovative real estate closing platform, creating a symbiotic partnership that delivers faster, safer closings. It’s part of our commitment to building connected partnerships that power high-growth customers today and the future of banking.”

Customers Bank remains committed to investing in banking capabilities tailored to meet its clients’ unique needs. In October 2025, the Bank added a 16 person, nationally recognized title-industry banking team that brings deep industry knowledge and a full-service support model to deliver exceptional service to clients across the title insurance and real estate settlement ecosystem.

“We're excited to welcome Customers Bank to the Qualia Bank Partner Network,” said Jackson Reynolds, Chief Strategy Officer at Qualia. “Banking integrations are central to delivering a smoother, and more secure closing experience. Customers Bank brings the industry expertise and digital capabilities to help our customers do exactly that, making them a natural partner.”

To learn more about Customers Bank’s Title Solutions Group, read here.

Institutional Background

Customers Bancorp, Inc. (NYSE: CUBI) is one of the nation’s top-performing banking companies with over $24 billion in assets making it one of the 80 largest bank holding companies in the U.S. Customers Bank’s commercial and consumer clients benefit from a full suite of technology-enabled tailored product experiences delivered by best-in-class customer service distinguished by a Single Point of Contact approach. In addition to traditional lines such as C&I, commercial real estate, and residential and personal lending, Customers Bank also provides a number of national corporate banking services to clients in businesses including: fund finance, venture banking, healthcare, mortgage finance, and equipment finance. Major accolades include:

• Named a Top 10 Performing Bank by American Banker for five consecutive years (2021-2025), including the #1 spot in 2024 among midsize banks ($10B to $50B in assets)
• No. 72 out of the 100 largest publicly traded banks in 2025 Forbes Best Banks list
• Net Promoter Score of 81 compared to industry average of 41

A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender. Learn more: www.customersbank.com.

About Qualia

Qualia is the real estate industry’s leading AI-powered digital closing platform. The Qualia platform is used by title, escrow, real estate, and mortgage lending professionals to transform home buying and selling into simple, secure, and enjoyable experiences for millions of homeowners each year. Qualia’s comprehensive offerings include an agentic AI system, Qualia Clear, that supports title & escrow professionals’ work and automates their workflows; a suite of cloud-based applications for accounting, reporting, communications, and fraud prevention; and an expansive network of product and service integrations. Qualia is headquartered in San Francisco, CA and has offices in Austin, TX, and Concord, NH. For more information on Qualia, visit www.qualia.com.

Learn more: www.customersbank.com.

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