Calls the Transformation “One of Their Best Software Conversion Experiences”

Seamless player offer integration, streamlined operations and a significantly reduced manual workload were the main drivers, in addition to exceptional customer service levels from the Agilysys team

Agilysys, Inc. (Nasdaq: AGYS), a global hospitality-focused technology provider, today announced the expansion of its relationship with 7 Cedars Resort Properties. The Agilysys ecosystem will be supporting hotel, gaming, golf, retail, and food and beverage operations at 7 Cedars. The software solutions installed recently include Agilysys Versa property management system (PMS) and the modernized version of Agilysys InfoGenesis point of sale (POS), along with several other hardware and software solutions. After researching several well-known technology solution providers, 7 Cedars ultimately chose Agilysys due to its integration capabilities, cost-effectiveness, and suitability for their complex casino environment.

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7 Cedars Resort Hotel & Casino

Opened in 2020, the 7 Cedars Hotel and Casino is located along the Salish Coast 60 miles north of Seattle. The property also offers a golf course, six food and beverage (F&B) outlets and five banquet spaces all supported by Agilysys software solutions. Since expanding its partnership with Agilysys, 7 Cedars has seen a dramatic improvement in staff productivity across all departments, automating several manual processes. In addition, the property has seen an impressive jump in reservations and revenue increases across all channels.

“Before installing Versa PMS, one of our biggest challenges was centered around player offer integration and redemption,” said Glenn Smithson, Resort General Manager for 7 Cedars Resort Properties. “In the past, it required extensive manual entry and spreadsheet tracking, making both the reservation and redemption processes time-consuming. Now we are able to make reservations and redeem offers for guests in a fraction of the time. Another huge benefit of working with Agilysys is having a single point of contact and a unified solution ecosystem, which places intelligent guest profiles in front of our staff to improve guest service and simplifies our revenue audit process.”

While Agilysys Versa PMS centralizes all operations, 7 Cedars also chose Versa for its reporting and database management features. They found that Versa cloud-based PMS ultimately provided greater flexibility and enabled intuitive use for their green front desk staff, directly leading to greater personalization and improved guest service.

Converting to the modernized version of Agilysys InfoGenesis point-of-sale POS system allowed users to change screen layouts a lot easier and search for food and retail items much faster. The ability to personalize IG terminals with themes improved staff adoption and ease of use, making the system more appealing to servers and wait staff.

Agilysys Book was selected to increase direct bookings, reduce OTA commissions and unify multi-amenity reservations by combining hotel and casino guests into a single seamless transaction. Book’s comprehensive integration with Versa PMS, including tailored APIs developed specifically for casino environments like at 7 Cedars, allows for seamless player offer integration and redemption, making offers visible and redeemable during reservations.

Additional solutions implemented recently at 7 Cedars include Agilysys Express Mobile for self-service mobile check-in; Agilysys Sales & Catering to improve efficiencies in the management of events, meetings and group services across all outlets; DataMagine document management system to securely digitize and centralize hotel, resort and casino registrations and payments; and Agilysys Digital Marketing for centralized control over guest communications to increase direct bookings, reduce acquisition costs, drive guest revenue and improve marketing efficiency through intelligent use of guest profiles across the Agilysys ecosystem.

"Our management team was so impressed with the whole process," added Smithson. "From sales to installation to training, it has been one of the best software conversion and upgrade experiences I have seen over the years at 7 Cedars. The Agilysys team really did an incredible job onboarding our team and setting us up for success. As we continue to grow, we are confident in the ability of Agilysys to grow with us."

“We could not be more pleased with the results that Glenn’s team at 7 Cedars has experienced,” said Darren Student, Vice President of Sales at Agilysys. “Today, Agilysys has a solution for nearly every aspect of hospitality and gaming and we are committed to continuing to provide our customers like 7 Cedars with the most innovative technologies possible and available to the industry.”

About Agilysys, Inc.
Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide. www.agilysys.com

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