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MyFreeScoreNow Takes Legal Action to Protect Customers, Partners and Consumer Choice

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MyFreeScoreNow has filed legal action seeking immediate relief in response to actions by ConsumerDirect that have disrupted customer transitions, interfered with business relationships and created unnecessary confusion in the marketplace.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260427686580/en/

Since its founding in 2012, MyFreeScoreNow has invested significant time, capital and resources to build a trusted brand and loyal customer base. In 2016, MyFreeScoreNow entered into an agreement and operated under a longstanding business relationship with ConsumerDirect Inc., the operator of SmartCredit.com.

After making the strategic decision to launch a new and enhanced independent platform, MyFreeScoreNow requested the return of its customer data back from ConsumerDirect / SmartCredit in accordance with its contractual rights so their customers and partners could transition smoothly to the new platform. MyFreeScoreNow details in its legal filing those efforts were met with delay, added obstacles and interference, including manipulating cancellation procedures in an effort to steal customers from MyFreeScoreNow for SmartCredit. ConsumerDirect continues to refuse to provide MyFreeScoreNow with its own customer data, without any legitimate or defensible basis to do so.

“Our focus is where it has always been, serving our customers and supporting our partners with the best service in the industry,” said Bruce Cornelius, Chief Executive Officer of MyFreeScoreNow. “We are moving forward with tremendous momentum and we remain confident the facts will support our position. Most importantly, we are excited about the future and the value we are delivering every day.”

MyFreeScoreNow’s priorities remain clear:

  • Protect customers
  • Support partners
  • Preserve consumer choice
  • Enforce contractual rights
  • Continue delivering innovative products and strong service

MyFreeScoreNow looks forward to presenting the facts through the appropriate legal process while continuing to focus on growth, innovation and service excellence.

About MyFreeScoreNow -- MyFreeScoreNow is a consumer credit and financial wellness platform dedicated to helping individuals monitor, understand and improve their financial health. The company has built a strong reputation for innovation, partner success and customer service, with rapid expansion driven byits next-generation technology platform and growing nationwide customer base. MyFreeScoreNow continues to gain momentum as a trusted industry leader focused on delivering value, choice and opportunity to consumers and partners alike. For more information, visit www.myfreescorenow.com.

“Our focus is where it has always been, serving our customers and supporting our partners with the best service in the industry,” said Bruce Cornelius, Chief Executive Officer of MyFreeScoreNow.

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